Cart
English

Return Conditions

Return of products

No return can be made without having received the prior agreement of KULKER. All returns must be made within 10 days of receipt of the goods, beyond this period KULKER will be obliged to charge a 30% discount on the amount of the credit note to be made. Beyond this period, no returns will be accepted. Returns expressly accepted by KULKER will result in the creation of a credit note for the benefit of the purchaser after a quantitative and qualitative check of the returned products has been carried out. KULKER must be able to ascertain the reality of the grievance invoked by the buyer. In addition, any unjustified refusal of all or part of the products by the buyer may give rise to the invoicing by KULKER of transport costs and other costs incurred by this refusal. Any compensation with an amount owed by the buyer to KULKER assumes that the latter has expressly acknowledged, in writing and beforehand, the reality of the grievance justifying a credit note.

Reception and non-conformity

KULKER undertakes to deliver a product that complies with the buyer's order, the latter being solely responsible for the adequacy of the products ordered with his needs and expectations. Without prejudice to the reservations to be made by the buyer to the carrier, all complaints relating to the conformity of the product must be brought to the attention of KULKER in writing, within three (3) days from the delivery of the products. . The buyer must reserve for KULKER every facility to proceed with the possible observation of the alleged facts. KULKER's liability is strictly limited to the replacement of non-compliant products or the reimbursement of non-compliant products, at their invoice price, excluding any damages. In the absence of reservations made by the buyer in accordance with the stipulations of this article, any product delivered will be deemed to comply.